Terms of service

Welcome to Neeraga

Thank you for choosing Neeraga, owned by Kasoota Fashion Pvt Ltd. These Terms of Service ("Terms") outline the rules and regulations for your use of our website, products, and services. By accessing our website or making a purchase, you agree to comply with these Terms. Please take a moment to read them thoroughly.

Our Commitment to You

At Neeraga, we specialize in exquisite hand-crafted Indian ethnic wear, beautifully blending traditional craftsmanship with contemporary designs. We aim to provide an outstanding shopping experience that resonates with the rich cultural heritage of India.

Eligibility to Use Our Services

To use our services, you must confirm that you meet the legal age requirements in your jurisdiction or that you have the consent of a legal guardian. Our products are intended solely for personal, non-commercial use. Any misuse or unauthorized access to our platform may result in account suspension or termination.

Account Creation

To purchase items from our website, you may need to create an account. You agree to provide accurate and current information and to protect your account credentials. You will be responsible for all activities performed under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or unauthorized activities.

Product Descriptions and Availability

We strive to maintain the accuracy of all product descriptions, details, and pricing on our website. However, due to the artisanal nature of our products, variations may occur.

Please note that product availability is subject to changes without prior notice, and we reserve the right to limit quantities of any item or service.

Pricing and Payment Methods

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes. We offer various payment options, including credit/debit cards, UPI, and digital wallets.

Prices are subject to change without notice. In the event of a pricing error, we will notify you before processing your order.

Shipping and Delivery

Neeraga provides shipping across India. Shipping costs and delivery times may vary based on location and selected shipping method.

After dispatch, you will receive tracking information. While we aim for timely deliveries, unforeseen circumstances may lead to delays.

Return and Exchange Policy

We take pride in our products and prioritize customer satisfaction. If you are not completely satisfied with your purchase, you may request an exchange within 2 days of receiving the product.

Items must be unused, with tags still attached, and in their original packaging. Please note that customized or personalized products are not eligible for return.

Refer to our Return Policy for further details.

Protection of Your Privacy

We value your privacy and are committed to protecting your personal information per our Privacy Policy.

We utilize secure payment systems and encryption methods to safeguard your information. However, we cannot guarantee absolute security in online communications.

Links to Third-Party Services

Our website may contain links to third-party websites or services. Neeraga does not endorse or take responsibility for the content, policies, or practices of these external sites. Your interactions with these third-party services are at your own risk.

Intellectual Property Rights

All content on our website, including text, images, logos, and designs, is the property of Neeraga. Unauthorized reproduction, distribution, or use of our content is strictly prohibited.

You may not use our trademarks or brand elements without obtaining prior written consent from us.

Limitation of Responsibility

Neeraga is not liable for any direct or indirect consequences arising from your use of our site or services. We are not responsible for delays, interruptions, or errors beyond our control.

Governing Law

These Terms are governed by the laws of India. Any disputes arising under these Terms will be settled through arbitration according to the Arbitration and Conciliation Act, 1996, with the venue in Mahendragarh, Haryana.

Amendments to Terms

We may revise these Terms occasionally. The latest version will always be available on our website. Your continued use of our services after changes are made indicates acceptance of the new Terms.

Get in Touch with Us

For any inquiries regarding these Terms or our services, please reach out:

NEERAGA (Kasoota Fashion Pvt Ltd)

Neeraga Customer Support
Email: neeragaofficial@gmail.com
Phone: +91-9034026285

Thank you for being a valued member of the Neeraga community. We look forward to accompanying you on your journey to embrace Indian heritage and fashion!